Client Testimonials
| ARMS is your partner. "ARMS provides needed tools to navigate both the good and bad business environments. I am so glad the whole crew at ARMS is on my team!" Lee Krombholz of Krombholz Jewelers in Cincinnati, Ohio ............................................................................................................................................  ............................................................................................................................................ Helping you to see business clearly. Using ARMS during the current more challenging economic environment enables us to run our business smarter and better. We are able to see reports easily and at a moment's notice. It has been a wonderful management tool for us." Lula Halfacre of Traditional Jewelers, Malibu, California ............................................................................................................................................ Customer service and attention to detail. I can honestly say that I have never dealt with a more positive group of people. They make me feel that what I am addressing is not stupid or unwarranted, even though they may be covering their phones to muffle the giggles or frustration. I always feel that they are paying close attention and want to make sure that I am satisfied with the results. It is rare that I call and do not have resolve right away. If I do have to wait, they keep me posted as to what is going on and when to expect resolution. I have been told by both our Banker and Accountant that they are very pleased with the results of the financial program and how well integrated they are. Trying to implement all of the benefits of the program is the only challenge, but that has little to do with the program, it has more to do with the diligent application of the operators. The capacity for building a strong business by applying all of these tools available to us is limitless. If I could have my way, I would attend training at least once every year. There is always something more to learn and apply to our business. Cheri Blumenfeld of Barry Peterson Jewelers, Ketchum, Idaho ............................................................................................................................................ Top-notch support. ARMS support team has always been top-notch! Excellent response to our questions and very thorough.... Lee and I have been thrilled with the decision to put our trust in ARMS Brant Bateman of LeeBrant Jewelers, Atlanta, Georgia ............................................................................................................................................ Growing business to the next level. We have been with ARMS since 2002. Their software has enabled us to take our business to the next level. After comparing many software options in the market we came to the conclusion ARMS was a superior product and well worth the price. In addition to being a great program, the support team is world class. We recently purchased the POS module for our system and are thrilled with the power it gives us to collect information from our customers. We wish Malcolm and his team continued success with their cutting edge products. Patrick Pugh of Pugh's Diamond Jewelers ............................................................................................................................................ Driving business in the right direction. "Being behind the wheel of an ARMS management system is truly driving our business in the right direction...since 1994 we have been using the ARMS system." Eric Goodman of Goodman & Sons Jewelers in Virginia ............................................................................................................................................ Unbelievable growth. Thank you so much for the help and encouragement you have given us in our business. When Malcolm told us 18 months ago that it was possible that we could do a given level of sales we thought perhaps he'd had a beer or two too many. It turns out he was wrong -- our fiscal year end is January 31 and we are now over 11% above his targeted sales. Before we purchased the ARMS system our business was doing well under 60% of what we achieved this year. We have worked very hard at it, but we now feel that at least there is some direction to our efforts. The guidelines you have set out for us have helped immensely. The best advice we got was to move up-market and to buy diamonds. Our loose diamond business has grown unbelievably. We are a town of 5,000 people with a trading area of 30,000+. We had no idea of the potential in our business; we knew we could do better, but never believed that we could achieve the kind of results we have with the ARMS program. We still work very hard (our staff right now is even less than when we started on ARMS), but at least we get to keep some money for ourselves. You gave us some extra help with cash flow planning at the start and we want you to know that we do appreciate it. The ARMS program for small jewellers is a no-brainer. We are living proof. Thanks again! Marie & Derek Wade, Wares Jewellers, Stettler - AB ............................................................................................................................................  |
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| I have been associated with ARMS for the past 7 years since entering the jewellery industry with no prior knowledge or experience. The advice and support I have received from ARMS has been invaluable and has enabled me to expand our business dramatically. ARMS provide me with a Business Management Service and I would certainly attribute much of our success to their advice and support. Russell Annear – Ex Kennedy’s Showcase Jewellers, Swan Hill, VIC, Australia |
| ............................................................................................................................................ "ARMS will always have our respect." We have just sold our retail jewellery business in New Plymouth New Zealand and subject to due diligence, have bought Management Rights in Noosaville, Australia. Dalgleish Jewellers grew into a very profitable - and saleable - concern and became a stepping stone to further adventures that could never have happened without your guidance. The ARMS way is a family way and you will always have our respect. Gary Hutchings - ex owner, Dalgleish Jewellers, New Plymouth, New Zealand |
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