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CLIENT AREA
Unbelievable growth. Thank you so much for the help and encouragement you have given us in our business. When Malcolm told us 18 months ago that it was possible that we could do a given level of sales we thought perhaps he'd had a beer or two too many. It turns out he was wrong -- our fiscal year end is January 31 and we are now over 11% above his targeted sales. Before we purchased the ARMS system our business was doing well under 60% of what we achieved this year. We have worked very hard at it, but we now feel that at least there is some direction to our efforts. The guidelines you have set out for us have helped immensely. The best advice we got was to move up-market and to buy diamonds. Our loose diamond business has grown unbelievably. We are a town of 5,000 people with a trading area of 30,000+. We had no idea of the potential in our business; we knew we could do better, but never believed that we could achieve the kind of results we have with the ARMS program. We still work very hard (our staff right now is even less than when we started on ARMS), but at least we get to keep some money for ourselves. You gave us some extra help with cash flow planning at the start and we want you to know that we do appreciate it. The ARMS program for small jewellers is a no-brainer. We are living proof. Thanks again! Marie & Derek Wade, Wares Jewellers, Stettler - AB ............................................................................................................................................  |
| ............................................................................................................................................ Priceless expertise. |
| In the 20 months we have been using the ARMS system we have decreased our stock level by over 30% and increased our turnover and gross profit by over 40%. Prior to purchasing the system, ARMS gave us an iron-clad guarantee that if they could not improve our gross profit by at least 10% in the first twelve months they would refund all monies. As our accountant said, we had everything to gain and nothing to lose. By using the excellent reporting system and their extensive management back up we have made a real difference in our business. Their expertise in our industry is priceless to me. I consult ARMS on anything from marketing strategies to staffing. Jane Harris – Lakes Jewellers, Warrnambool, VIC, Australia |
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| ............................................................................................................................................ Fantastic results. |
| Our store has been using the ARMS system for over five years. In that time we have had fantastic results through the use of their management reports and stock control system. For a brief period in that five-year period we actually changed systems from ARMS to Red Software. This proved to be a very costly mistake for our business. After being on the Red System for less than ten months we decided that we had no choice but to return to the ARMS system. The only reason for our change to Red in the first place was based on price and their system seemed to offer everything that ARMS did. Once again the very old saying rang true, “You get what you pay for”. After now having used two different systems, we now know there is only one system for our business and that is ARMS. The ease that the management reports are set out, the way they handle fast-selling stock, the backup from the support department, everything, in our opinion is far superior to their competitor. The differences between the two systems are too many to list. Since being back with ARMS we once again have greater control over the management of our business. Darren Harris – Lakes Jewellers, Warrnambool, VIC, Australia |
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| ........................................................................................................................................... Dramatic business expansion. |
| I have been associated with ARMS for the past 7 years since entering the jewellery industry with no prior knowledge or experience. The advice and support I have received from ARMS has been invaluable and has enabled me to expand our business dramatically. ARMS provide me with a Business Management Service and I would certainly attribute much of our success to their advice and support. Russell Annear – Kennedy’s Showcase Jewellers, Swan Hill, VIC, Australia ............................................................................................................................................ Cashflow under control. One of the most beneficial things to come out of our ARMS ProActive Management consultations is the 'Total Stock Purchasing Budget'. Before using this system, my cash flow was all over the place but now I'm right on top of it to the extent that I will be claiming a discount from my Buying Group this month for the first time in two years. Most importantly, my stock level has remained about the same and the fast sellers are replaced quickly without blowing the budget out. Rick Stearns - Stearns Showcase Jewellers, Bendigo, Australia |
| ............................................................................................................................................ Running at peak performance. |
| We have been on the ARMS system for just over eight years and it is one of the best business decisions I have made. Every facet of our business is now measurable, giving us the data to increase profits, navigate through the rough spots and make informed decisions about our future. However, the ARMS system is much more than just a computer system. Being part of the ARMS family is just like a team having a coach. The discipline and enthusiasm comes from me while ARMS provides me with the motivation, management advice and programs to keep my business running at peak performance. ARMS “coaching” covers a wide variety of aspects including the very important issues of cash flow budgeting, open-to-buy planning and industry. ARMS management experts also excel as a sounding board for business ideas. Through years of experience, both here and overseas, they know what will work for a jewellery retailer and what won’t. ARMS is a complete package that gives me the tools, management support and direction to turn data into profits. F.C. Godfrey – House of Fraser, Castle Hill, NSW, Australia |
| ............................................................................................................................................ "ARMS will always have our respect." We have just sold our retail jewellery business in New Plymouth New Zealand and subject to due diligence, have bought Management Rights in Noosaville, Australia. Dalgleish Jewellers grew into a very profitable - and saleable - concern and became a stepping stone to further adventures that could never have happened without your guidance. The ARMS way is a family way and you will always have our respect. Gary Hutchings - ex owner, Dalgleish Jewellers, New Plymouth, New Zealand |
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